Refund policy

We do not accept returns or offer refunds for change of mind. Please check product descriptions and photos carefully before purchasing.

Under UK consumer law, you are entitled to a replacement or refund if your item arrives faulty, damaged, incorrect, or not as described.

If you experience an issue with your order, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item and packaging

Once reviewed, we will offer a replacement or refund where appropriate.

We do not accept returns for:

  • Change of mind
  • Incorrect address provided by the customer
  • Normal/pre-mentioned wear and tear
  • Minor colour variations due to screen differences

We are not responsible for delays caused by postal services, but we will always help you resolve delivery issues where possible.

If you have an issue with your order, please email: letterstojuly@outlook.com.